Delivery Information
At Model Train Hub, we understand that the anticipation of receiving your new HO scale model railroad components is part of the excitement of the hobby. Whether you’re eagerly awaiting a precision-crafted diesel locomotive from Rapido, intricate detail parts from Athearn, or sturdy Kato Unitrack to expand your layout, we’re committed to getting your orders to you as efficiently as possible.
Please Note: We ship globally, with the exception of some Asian countries and remote areas. All orders are processed within 1-2 business days from our Portland, Oregon facility.
Shipping Options
Standard Shipping
For those who can’t wait to get their hands on their new model railroad equipment, we offer expedited Standard Shipping through trusted carriers DHL or FedEx.
- Cost: $12.95
- Delivery Time: 10-15 days after dispatch
- Best For: Time-sensitive projects, essential layout components, or when you simply can’t wait to continue building your miniature world
This option is perfect when you need those specific Athearn parts to complete a weathering project or when you’re racing against time to prepare for a model railroad exhibition.
Free Shipping
For orders of $50 or more, we’re pleased to offer completely free shipping via EMS.
- Cost: FREE (on orders of $50+)
- Delivery Time: 15-25 days after dispatch
- Best For: Larger orders, planned layout expansions, or when budget is a primary consideration
This economical option allows you to invest more in your HO scale collectionâperhaps adding that additional covered hopper or boxcar you’ve been eyeingâwhile still enjoying reliable delivery service.
Delivery Timeline Overview
| Shipping Method | Cost | Processing Time | Transit Time | Total Estimated Time |
|---|---|---|---|---|
| Standard Shipping (DHL/FedEx) | $12.95 | 1-2 days | 10-15 days | 11-17 days |
| Free Shipping (EMS) | Free on orders $50+ | 1-2 days | 15-25 days | 16-27 days |
International Delivery Considerations
As we serve model railroad enthusiasts worldwide (excluding some Asian regions and remote areas), please be aware that international shipments may be subject to customs clearance procedures which can occasionally cause additional delays. We complete all necessary documentation accurately to facilitate smooth transit of your HO scale treasures.
Tracking Your Order
Once your order ships, we’ll provide you with a tracking number so you can monitor your package’s journey from our warehouse in Portland to your doorstep. Watch as your precision model train components make their way across the mapâalmost as exciting as watching them traverse your finished layout!
Returns & Exchanges
We stand behind the quality of every HO scale product we sell. If you’re not completely satisfied with your purchase, you may return it within 15 days of receipt. Please contact our customer service team at [email protected] to initiate a return.
Our Promise: Whether you’re building your first oval track or crafting an elaborate multi-level masterpiece, we’re committed to ensuring your model railroad components arrive safely and in a timely manner. Your passion for HO scale model railroading deserves nothing less.
Have questions about delivery? Our team of fellow enthusiasts is always here to help. Contact us at [email protected].
Thank you for choosing Model Train Hubâwhere your model railroad journey meets the road.