FAQ

We specialize in a comprehensive range of HO scale model railroad equipment including:

• Diesel Locomotives (including brands like Rapido)
• Rolling Stock (Boxcars, Covered Hoppers, Flat Cars, Gondolas, Cabooses)
• Track Systems (Kato Unitrack, Code 70, Code 83)
• Detail Parts (Athearn parts, laser cut kits, locomotive details)
• Accessories (Bridges, containers, trailers, couplers, trucks, wheelsets)

Our selection focuses on precision-crafted components for serious model railroaders.

While we cater to all skill levels, our product range particularly appeals to intermediate and advanced hobbyists who appreciate precision details and prototype accuracy. Beginners will find our Kato Unitrack systems and ready-to-run locomotives excellent starting points.

Yes, we feature products from leading manufacturers in the industry including Athearn, Rapido, and Kato, ensuring quality and authenticity in every component we offer.

While you can checkout as a guest, creating an account allows you to track your order history, save your preferences, and enjoy faster checkout on future purchases.

We process orders quickly to get you your products ASAP. If you need to modify or cancel an order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet entered the fulfillment process.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Absolutely. We utilize industry-standard encryption and security measures to protect your payment information. You can shop with confidence knowing your financial data is safe.

We ship globally (excluding some Asian countries and remote areas). All orders are processed within 1-2 business days from our Portland, Oregon facility.

• Standard Shipping (DHL/FedEx): $12.95, delivered in 10-15 days after dispatch (11-17 days total)
• Free Shipping (EMS): Available on orders of $50+, delivered in 15-25 days after dispatch (16-27 days total)

Our Standard Shipping via DHL or FedEx is our fastest available option, perfect for time-sensitive projects or when you need essential layout components quickly.

Once your order ships, we’ll email you a tracking number so you can monitor your package’s journey from our warehouse to your doorstep. Watching your precision model train components travel is almost as exciting as running them on your layout!

International shipments may be subject to customs clearance procedures which can occasionally cause additional delays. We complete all necessary documentation accurately to facilitate smooth transit of your HO scale treasures.

We stand behind the quality of every HO scale product we sell. If you’re not completely satisfied with your purchase, you may return it within 15 days of receipt. Please contact our customer service team at [email protected] to initiate a return.

For returns due to manufacturer defects or our error, we’ll cover return shipping costs. For other returns, customers are responsible for return shipping charges.

Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Absolutely! Our team consists of fellow model railroad enthusiasts who understand the hobby deeply. Feel free to contact us with details about your layout, era, and preferences, and we’ll be happy to suggest products that would enhance your railroad.

We’re always looking to expand our inventory to serve the model railroading community better. While we can’t guarantee we’ll add every requested item, we welcome suggestions at [email protected].